F&Q
📌 Frequently Asked Questions
👗 What kind of clothes does Mavra sell?
Mavra offers premium ethnic wear for women, including:
• Elegant gowns
• Stylish suits
• Graceful sarees
• Trendy kurta sets
Our outfits are designed for festivals, weddings, and special occasions – combining comfort with style. 🌸
📏 How do I choose the right size, and what if it doesn’t fit?
Most items are “Free Size” (up to 46″ bust). Always check the size chart or product description for details.
If you’re unsure, reach out to us on WhatsApp for help.
We offer easy 3-day exchanges in case the fit is wrong. Just ensure the product is:
• Unused & unwashed
• In original packaging
• Reported within 3 days of delivery
🚚 How long does shipping take?
We dispatch orders within 24–48 hours of purchase.
Delivery time is generally 4–7 business days, depending on your location.
💵 Do you offer Cash on Delivery (COD)?
Yes! We offer Cash on Delivery (COD) across India. Pay only when the order reaches your doorstep. 💸
🔄 What is your Return & Exchange Policy?
You can request a return or exchange within 3 days of delivery for issues like:
• Wrong item
• Damaged product
• Manufacturing defect
To be eligible:
• Share clear photos/videos of the issue
• Product must be unused & in original condition
• Request must be made within 3 days
⚠️ Unboxing video is preferred but not mandatory.
📞 Contact us on WhatsApp with your order ID and proof.
💳 What payment methods can I use, and is online payment secure?
We accept:
• COD (Cash on Delivery)
• UPI / Debit / Credit Cards
• Wallets
• EMI on eligible cards
All payments are processed through secure, encrypted gateways. Shopify (our platform) is PCI DSS Level 1 certified – the highest security standard in e-commerce. 🔒
🌍 Do you ship internationally?
Currently, we ship only within India. 🌏
❓Are there any hidden fees or extra charges?
No hidden fees – what you see is what you pay. Shipping is free and pricing is transparent. ✅
📦 What if I received a damaged or wrong product?
Immediately share a clear photo/video within 24 hours of delivery so we can resolve it quickly.
🎥 Do I need to make an unboxing video?
It's not mandatory, but having a short unboxing video helps us process claims faster if something is wrong. 🎥
📞 How can I reach out for support?
We're always here for you! 💬
Contact us via:
• WhatsApp: https://wa.me/918050885950
• Email: yourvastravibe@gmail.com
• Instagram DM: @mavra.in